Refund policy

All personalized, customized, or made-to-order products are final sale and non-refundable.
This includes items with custom names, designs, photos, embroidery, colors, or any other personalization.

We do not accept returns or exchanges for:

  • Incorrect size, color, or design selected at checkout

  • Buyer’s remorse or change of mind

  • Misspellings or personalization errors that match the customer’s submitted text or the design approved by the customer

Please double-check all names and customization details before completing your purchase.

Refunds for Damaged or Defective Items

We gladly replace items that arrive damaged, defective, or incorrect due to our error.

To request a replacement/refund:

  1. Email us at orders@alittlesparklecreations.com within 7 days of delivery

  2. Include your name, order number, and why you are requesting a replacement

  3. Attach clear photos of the product and packaging showing the issue

Once verified, we can do one of the following options:

  • Refund your original form of payment in 3-5 business days.
  • Send a replacement of the order and have it ready within the next 72 hours.

Wrong or Missing Items

If we accidentally send the wrong item or your order arrives incomplete, please contact us within 5 days so we can fix it right away.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

Order Cancellations

Because personalization begins quickly, orders may only be canceled for 100% refund before the email design is sent for approval.

After this time, a $3 fee per canceled item will be deducted from the customer's purchase price.

Once the customer approves the design, we cannot cancel or refund the order.

Processing & Shipping Delays

We do not offer refunds for delays caused by:

  • USPS, UPS, FedEx, or other carrier delays

  • Weather conditions

  • Incorrect or incomplete shipping addresses provided by the customer

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee.

Contact Us

If you have any concerns about your order, we’re here to help!
Email: orders@alittlesparklecreations.com